Ordering

Placing an Order

All prices for items on our website are displayed and charged in British Pounds Sterling. Butler Stewart is a non VAT-registered trader and therefore we do not charge VAT on our products.

Once you have selected an item to purchase it will appear in your shopping cart. You can then choose to continue shopping or go to the check out. You can register (this saves time entering your details with future purchases and is a secure system) or you can select to check out as a guest. You can then pay by credit or debit card through our secure payment system. We’re afraid we are unable to accept American Express, cheques or postal orders.

All items shown on the internet are currently in stock. If an error occurs and an item is in fact out of stock, we will contact you immediately with an alternative delivery date. In some cases items that are ‘out of stock’ will remain visible on the website but accompanied with the next arrival date. If you would like to reserve an item that is on order, please contact us. No payment is required upfront for reserved items.

 

Cancelling Your Order

If you cancel your order before the parcel has been dispatched we can refund you for the full order including the postage. If the order is cancelled after it has been dispatched the parcel will need to be returned to us before we can issue a refund (the postage cannot be refunded).

 


 

Delivery

 

Standard UK Delivery – £6.95
Please allow 2-5 working days

Includes England, Wales, Scotland and Northern Ireland.

Standard UK will be sent via Royal Mail Track and Trace service. All items will need to be signed for on receipt. Please make sure that if the billing dress is unoccupied during the day that an alternative address is entered in the delivery address section. Please contact us if you would like to be emailed your tracking number.

 

Guaranteed next day UK delivery – £12 under 1kg. £15 over 1kg

Please contact us if you would like a next day delivery so that this can be arranged. You can contact us over the phone on 07941 51 36 50 or via email at info@butlerstewart.co.uk. Orders placed before 1pm will be received the following working day. Orders placed after 1pm on a Friday will be received on the following Tuesday.

Next day UK delivery parcels will be sent out via Royal Mail Special delivery service.  All items will need to be signed for on receipt. Please make sure that if the billing dress is unoccupied during the day that an alternative address is entered in the delivery address section. Please contact us if you would like to be emailed your tracking number.

 

Europe – £20
Please allow 5-7 working days

Countries include Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

 

International – £28
Please allow 7 working days

We can offer delivery to USA, Canada, Australia and New Zealand. If you require delivery to a different country please contact us on 07941 51 36 50 or info@butlerstewart.co.uk and if possible we will provide a quote.

Please be aware that local government and import duties may be charged. These are payable by the customer upon receipt of your goods and are not the responsibility of Butler Stewart.

 

Made to Order – £10

Within the UK via Royal Mail special delivery for all made to order garments. Outside the UK the above charges apply.

 

Trade Stand Collection

If you would like to collect from one of our trade stands please contact us prior to the show commencing. For our show attendance please see our Events page.

 

Please note: If you are ordering more than one item, your goods may be sent to you separately. This may occur because one of the items are out of stock or if the package is over 2kg. You will only pay a single delivery charge.

 


 

Returns

Returns and Exchanges

If you would like to return your item(s), Butler Stewart will be happy to provide you with a full refund or an exchange of goods within 28 days of purchase.

If purchased from the website please fill in the form provided and return with the unwanted item. If the item was purchased at one of our trade stands please return with a copy of the receipt and enclose a note with your name, contact details and whether you would like a refund or exchange. All items returned must be in its original saleable condition. Unfortunately, we are unable to refund the postage for unwanted items. You will not be charged additional postage for exchanged items. We recommend that you send returns by recorded post as we cannot accept responsibility for returned items that fail to reach us.

Unfortunately, we are unable to refund or exchange any items once they have been altered in any way such as hemmed trousers. This also includes our Made to Order garments which are specially tailored to each customer’s tastes and measurements.

If we have sent out an incorrect item the full postage will be refunded for our blunder.

Your right to return goods are protected under The Consumer Protection (Distance selling) Regulations 2000. For more information please visit www.legislation.gov.uk/uksi/2000/2334/contents/made.

 

Faulty Items

If your item is faulty please contact us on 07941 513650 or at info@butlerstewart.co.uk. Our office hours are Monday-Friday, 9.00am to 5.00pm. Once we have received the returned item we will be able to send out a replacement (if available) or alternatively we can issue a refund (this will include the postage originally paid).

 

Please return all items to:

Butler Stewart Returns
50 Main Street
Middleton
Leicestershire
LE16 8YU