Returns and Exchanges
If you would like to return your item(s), Butler Stewart will be happy to provide you with a full refund or an exchange of goods within 28 days of purchase.
If purchased from the website please fill in the form provided and return with the unwanted item. If the item was purchased at one of our trade stands please return with a copy of the receipt and enclose a note with your name, contact details and whether you would like a refund or exchange. All items returned must be in its original saleable condition. Unfortunately, we are unable to refund the postage for unwanted items. You will not be charged additional postage for exchanged items. We recommend that you send returns by recorded post as we cannot accept responsibility for returned items that fail to reach us.
Unfortunately, we are unable to refund or exchange any items once they have been altered in any way such as hemmed trousers. This also includes our Made to Order garments which are specially tailored to each customer’s tastes and measurements.
If we have sent out an incorrect item the full postage will be refunded for our blunder.
Your right to return goods are protected under The Consumer Protection (Distance selling) Regulations 2000. For more information please visit www.legislation.gov.uk/uksi/2000/2334/contents/made.
If your item is faulty please contact us on 07941 513650 or at firstname.lastname@example.org. Our office hours are Monday-Friday, 9.00am to 5.00pm. Once we have received the returned item we will be able to send out a replacement (if available) or alternatively we can issue a refund (this will include the postage originally paid).
Please return all items to:
Butler Stewart Returns
50 Main Street
Cancelling Your Order
If you cancel your order before the parcel has been dispatched we can refund you for the full order including the postage. If the order is cancelled after it has been dispatched the parcel will need to be returned to us before we can issue a refund (the postage cannot be refunded).